Beauty

Jeffree Star Responds to Conspiracy Palette Criticism

Jeffree Star is responding to customer criticism about his new product.

On the heels of the release of his Conspiracy Palette collaboration with YouTuber Shane Dawson, a few fans who purchased the product say that they received contaminated products that appear to contain small hairs in them.

Earlier this week, unhappy customers took to Twitter to share their disappointment, with a couple of people even sharing videos of themselves fishing out what appears to be a strand of fiber.

"hey jeffree, i love the #ConspiracyPalette but i was swatching "pig-ment" and found a hair like material in it," one person wrote. "i just wanted to address the issue and hopefully get it resolved."

However, after the complaints started gaining traction online, critics of Star began drawing comparisons between his product and fellow YouTuber Jaclyn Hill's much-derided release of "hairy" and "lumpy" lipsticks.

"But when it was Jaclyn Hill yall were ripping her ass apart ... I hate yall playing sides. This type of product is unacceptable no matter who it is," one commenter wrote, while another person claimed that Star's company has been "reported to the FDA," writing that the release was unacceptable, especially "on the heels of the Jaclyn disaster."

In the midst of the backlash, Star has responded to customers via Twitter, explaining that the hairs are ribbon fibers.

"Hey everyone, it's come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products," Star wrote. "The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error."

Additionally, Star shared a video of the pressing process and said that, "moving forward my manufacturer will make sure this never happens again and have put in place several precautions and steps to avoid the ribbon issue." Star also said he would be sending out new palettes and full refunds to affected customers.

Not only that, but Star also hit back at accusations comparing his product to Hill's launch in his Instagram story, saying that people need to stop, as he tries to "address everyone fully."

"I'm not blocking anyone. I'm not deleting my social media account." he said after addressing Hill by name. "And that's no shade but that's not how I handle things. I am always fully transparent. So to compare my situation to someone else's just is not fair."

Photo via Getty

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